← Full guide: Wyze Camera Offline: Isolate Power, Network, or Camera Setup
Wyze went offline right after a firmware update
If the camera failed immediately after firmware, first update the app, check the status light and power-cycle.
Start here
If the camera failed immediately after firmware, first update the app, check the status light and power-cycle. Submit a log before attempting unsupported firmware recovery.
Check these first
- Confirm app version.
- Record current/target firmware if visible.
- Check status light.
- Power-cycle once.
Fix it in this order
- Update app.
- Power-cycle.
- Submit a device log while the issue is reproducible if possible.
- Use only Wyze-documented recovery/manual firmware procedures for the exact model.
Evidence to keep
- Firmware version
- Update timestamp
- Status light
- Log ID
Do not make it harder
- Random firmware files
- Repeated resets before submitting logs
How you know it is fixed
- Camera boots, stays online and reports a stable supported firmware version.
If the obvious fix does not work
- If another identical camera on the same Wi-Fi works, focus on the affected camera/firmware.
- If all devices failed with the same update, check Wyze known issues/service status.
If this still isn't resolved
- Wyze Support with log ID
Sources for this path
Use these references to confirm provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.
Need the complete context?
This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.