Wyze says Offline, but live stream still works

Start here

If live view works, the camera is not truly offline. Treat it as an app/status synchronization or firmware issue before resetting the camera.

Check these first

• Open live stream.
• Check settings access.
• Compare app version and firmware.

Fix it in this order

1. Force-close/reopen the app.
2. Power-cycle the camera.
3. Update app/firmware.
4. Only re-setup if the camera actually becomes unreachable.

Evidence to keep

• Screenshot of Offline label
• Successful live stream
• App/firmware versions

Do not make it harder

• Factory reset while the camera is still fully controllable

How you know it is fixed

• Home status and live stream both show the camera online.

If the obvious fix does not work

1. If one phone shows Offline and another works, troubleshoot the app/account/device before the camera.
2. If status becomes truly unreachable, move to Error 90/offline diagnosis.

If this still isn't resolved

1. Wyze Support if status remains wrong after app/firmware refresh

Sources for this path

Use these references to confirm provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.

• Wyze camera offline troubleshooting
• Wyze Camera Support
• Wyze Support

Need the complete context?

This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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