Wyze Error 42, 41, 60, 10003, 20002, or timeout codes

Start here

These codes are not all “camera dead”. Wyze maps them to connection, network reachability, server, authentication or app-session problems, so use the exact code to choose the layer to fix.

Check these first

• Record the exact number including minus sign/decimal.
• Test the phone on another network.
• Check Wyze status and whether the camera is reachable from another device/account.

Fix it in this order

1. Follow Wyze’s code-specific first action.
2. Refresh app/account for authentication/app-session errors.
3. Fix router/Internet reachability for network errors.
4. Power-cycle camera only after the client/network layer is tested.

Evidence to keep

• Exact code
• Phone network used
• App version
• Service-status result

Do not make it harder

• Factory reset before identifying the code family

How you know it is fixed

• Live stream connects without the original code on normal network conditions.

If the obvious fix does not work

1. If the code changes as you test, that is useful evidence of which layer is failing.
2. If the same code persists across phone networks and devices, submit a log/support case.

If this still isn't resolved

1. Wyze Support

Sources for this path

Use these references to confirm provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.

• Wyze camera error-code meanings
• Wyze Camera Support
• Wyze Support

Need the complete context?

This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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