Safe checks before replacing anything

Start here

For “Safe checks before replacing anything”, confirm the Home Base or charger is connected to a working outlet.

What applies to this exact problem

Check these first

• Confirm the Home Base or charger is connected to a working outlet.
• Seat the robot on the charging contacts and check whether the app/indicator recognizes the charger.
• With the robot powered down as the manual requires, wipe accessible charging contacts on the robot and base with a clean dry cloth. Do not use an abrasive that removes the contact finish.

Fix it in this order

1. Confirm the Home Base or charger is connected to a working outlet.
2. Seat the robot on the charging contacts and check whether the app/indicator recognizes the charger.
3. With the robot powered down as the manual requires, wipe accessible charging contacts on the robot and base with a clean dry cloth. Do not use an abrasive that removes the contact finish.
4. Restart the robot only with the method documented for that Roomba family.
5. For “Safe checks before replacing anything”, confirm the Home Base or charger is connected to a working outlet

Evidence to keep

• Device model/firmware — keep it with the evidence for “Safe checks before replacing anything”.
• LED/error state — keep it with the evidence for “Safe checks before replacing anything”.
• Router/network details without passwords — keep it with the evidence for “Safe checks before replacing anything”.
• App/account error screenshots — keep it with the evidence for “Safe checks before replacing anything”.

Do not make it harder

• Factory-resetting before checking simpler causes For “Safe checks before replacing anything”, that can hide whether the underlying issue is actually resolved.
• Posting Wi-Fi passwords or tokens in support screenshots For “Safe checks before replacing anything”, that can hide whether the underlying issue is actually resolved.
• Changing multiple router settings at once For “Safe checks before replacing anything”, that can hide whether the underlying issue is actually resolved.

How you know it is fixed

• The official record and your real-world result agree for “Safe checks before replacing anything”.
• You have enough written evidence to prove the issue is finished if it returns later for “Safe checks before replacing anything”.

If this still isn't resolved

1. Vendor status/support State the unresolved issue explicitly: “Safe checks before replacing anything”.
2. Router/ISP support if the network itself is failing State the unresolved issue explicitly: “Safe checks before replacing anything”.
3. Warranty/replacement when hardware diagnostics point to a device fault State the unresolved issue explicitly: “Safe checks before replacing anything”.

Parent-guide references

These references support the parent guide and escalation context. Verify provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.

• iRobot Home Support
• iRobot Support

Need the complete context?

This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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