Pick the state that matches

Start here

What works. First place to look. Kasa works locally; remote control does not. Internet/cloud reachability, app/account state and router restrictions. Plug cannot join Wi-Fi during setup. Setup mode, supported Wi-Fi band/security and phone permissions. Kasa works; Alexa does not. Kasa skill/account linking and device discovery. Manual button and app both fail. Power/outlet/device state before any network work.

What applies to this exact problem

Check these first

• What works: First place to look.
• Kasa works locally; remote control does not: Internet/cloud reachability, app/account state and router restrictions.
• Plug cannot join Wi-Fi during setup: Setup mode, supported Wi-Fi band/security and phone permissions.

Fix it in this order

1. What works: First place to look.
2. Kasa works locally; remote control does not: Internet/cloud reachability, app/account state and router restrictions.
3. Plug cannot join Wi-Fi during setup: Setup mode, supported Wi-Fi band/security and phone permissions.
4. Kasa works; Alexa does not: Kasa skill/account linking and device discovery.
5. Manual button and app both fail: Power/outlet/device state before any network work.

Evidence to keep

• Device model/firmware — keep it with the evidence for “Pick the state that matches”.
• LED/error state — keep it with the evidence for “Pick the state that matches”.
• Router/network details without passwords — keep it with the evidence for “Pick the state that matches”.
• App/account error screenshots — keep it with the evidence for “Pick the state that matches”.

Do not make it harder

• Factory-resetting before checking simpler causes For “Pick the state that matches”, that can hide whether the underlying issue is actually resolved.
• Posting Wi-Fi passwords or tokens in support screenshots For “Pick the state that matches”, that can hide whether the underlying issue is actually resolved.
• Changing multiple router settings at once For “Pick the state that matches”, that can hide whether the underlying issue is actually resolved.

How you know it is fixed

• The official record and your real-world result agree for “Pick the state that matches”.
• You have enough written evidence to prove the issue is finished if it returns later for “Pick the state that matches”.

If this still isn't resolved

1. Vendor status/support State the unresolved issue explicitly: “Pick the state that matches”.
2. Router/ISP support if the network itself is failing State the unresolved issue explicitly: “Pick the state that matches”.
3. Warranty/replacement when hardware diagnostics point to a device fault State the unresolved issue explicitly: “Pick the state that matches”.

Parent-guide references

These references support the parent guide and escalation context. Verify provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.

• TP-Link Kasa connectivity help
• TP-Link Kasa reset guidance
• TP-Link Kasa and Alexa help

Need the complete context?

This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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