The Echo lights up when you speak but Alexa does not complete requests

Start here

Try one simple request that does not depend on a third-party skill, then check the Echo connection in the Alexa app.

What applies to this exact problem

Check these first

• First check: Try one simple request that does not depend on a third-party skill, then check the Echo connection in the Alexa app.
• What to do: If the Echo is offline or requests time out, restart the supported power source and the home network only if other devices also show connectivity trouble. Wait for the Echo to reconnect before testing again.
• Done when: A built-in Alexa request completes normally and the app shows the Echo online.

Fix it in this order

1. First check: Try one simple request that does not depend on a third-party skill, then check the Echo connection in the Alexa app.
2. What to do: If the Echo is offline or requests time out, restart the supported power source and the home network only if other devices also show connectivity trouble. Wait for the Echo to reconnect before testing again.
3. Done when: A built-in Alexa request completes normally and the app shows the Echo online.
4. If it still fails: If the Echo is online but built-in requests still fail, check Amazon/Alexa service status and the device support flow. Reserve a factory reset for the model-specific support path.
5. Wait for the Echo to reconnect before testing again.
6. If it still fails If the Echo is online but built-in requests still fail, check Amazon/Alexa service status and the device support flow.

Evidence to keep

• Device model/firmware — keep it with the evidence for “Echo lights up when you speak but Alexa does not complete requests”.
• LED/error state — keep it with the evidence for “Echo lights up when you speak but Alexa does not complete requests”.
• Router/network details without passwords — keep it with the evidence for “Echo lights up when you speak but Alexa does not complete requests”.
• App/account error screenshots — keep it with the evidence for “Echo lights up when you speak but Alexa does not complete requests”.

Do not make it harder

• Factory-resetting before checking simpler causes For “Echo lights up when you speak but Alexa does not complete requests”, that can hide whether the underlying issue is actually resolved.
• Posting Wi-Fi passwords or tokens in support screenshots For “Echo lights up when you speak but Alexa does not complete requests”, that can hide whether the underlying issue is actually resolved.
• Changing multiple router settings at once For “Echo lights up when you speak but Alexa does not complete requests”, that can hide whether the underlying issue is actually resolved.

How you know it is fixed

• The official record and your real-world result agree for “Echo lights up when you speak but Alexa does not complete requests”.
• You have enough written evidence to prove the issue is finished if it returns later for “Echo lights up when you speak but Alexa does not complete requests”.

If this still isn't resolved

1. Vendor status/support State the unresolved issue explicitly: “Echo lights up when you speak but Alexa does not complete requests”.
2. Router/ISP support if the network itself is failing State the unresolved issue explicitly: “Echo lights up when you speak but Alexa does not complete requests”.
3. Warranty/replacement when hardware diagnostics point to a device fault State the unresolved issue explicitly: “Echo lights up when you speak but Alexa does not complete requests”.

Parent-guide references

These references support the parent guide and escalation context. Verify provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.

• Amazon Customer Service
• Amazon Alexa

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This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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