Alexa lights up like it heard you, then gives no spoken response

Start here

If the Echo hears the wake word but every request stalls, first separate an Alexa-service/account problem from a local speaker problem. Test the Alexa app over mobile data and a second Echo before factory-resetting anything.

Check these first

• Try a simple Alexa request in the app over mobile data.
• Check whether more than one Echo is affected.
• Verify microphone mute is off and the Echo still plays local/Bluetooth audio.

Fix it in this order

1. Power-cycle one Echo once.
2. If one Echo alone is affected, restart its network connection and confirm it is online in Alexa Devices.
3. If every Echo and the app are affected, avoid factory resets and retry after checking Amazon service/account status.

Evidence to keep

• Which devices fail
• Alexa app result on Wi-Fi and mobile data
• Echo light/mute state

Do not make it harder

• Factory-resetting every Echo during a likely service outage
• Changing router settings when the Alexa app also fails over mobile data

How you know it is fixed

• A simple Alexa request returns a spoken/app response consistently on the affected device.

If the obvious fix does not work

1. If only voice fails but music/Bluetooth works after service recovery, check language/profile settings and restart the affected Echo.
2. If one Echo never returns while others work, remove/re-add or factory-reset only that device after saving its setup.

If this still isn't resolved

1. Amazon Alexa support if one device/account remains affected after service and network checks

Sources for this path

Use these references to confirm provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.

• Amazon Alexa smart-home troubleshooting
• Amazon Customer Service
• Amazon Alexa

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This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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