Compare warranty responsibility, not just warranty years

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Module product warranty, module performance warranty, inverter warranty and installer workmanship warranty are different promises. Ask who receives the claim, who pays removal/reinstallation or transport, and whether the installer will handle manufacturer paperwork.

What applies to this exact problem

Check these first

• Ask who receives the claim, who pays removal/reinstallation or transport, and whether the installer will handle manufacturer paperwork.
• Request serial-number records and invoices at handover.
• Ask who receives the claim, who pays removal/reinstallation or transport, and whether the installer will handle manufacturer paperwork

Fix it in this order

1. Ask who receives the claim, who pays removal/reinstallation or transport, and whether the installer will handle manufacturer paperwork.
2. Request serial-number records and invoices at handover.
3. Ask who receives the claim, who pays removal/reinstallation or transport, and whether the installer will handle manufacturer paperwork

Evidence to keep

• Signed quote and scope — keep it with the evidence for “Compare warranty responsibility, not just warranty years”.
• Module/inverter serials and warranty — keep it with the evidence for “Compare warranty responsibility, not just warranty years”.
• DISCOM/portal application IDs — keep it with the evidence for “Compare warranty responsibility, not just warranty years”.
• Generation data, photos, and installer tickets — keep it with the evidence for “Compare warranty responsibility, not just warranty years”.

Do not make it harder

• Paying the final amount before checking agreed milestones For “Compare warranty responsibility, not just warranty years”, that can hide whether the underlying issue is actually resolved.
• Assuming low generation is automatically a bad panel For “Compare warranty responsibility, not just warranty years”, that can hide whether the underlying issue is actually resolved.
• Treating installer completion as DISCOM/subsidy completion For “Compare warranty responsibility, not just warranty years”, that can hide whether the underlying issue is actually resolved.

How you know it is fixed

• The defect or claim has a written technical decision tied to the applicable terms for “Compare warranty responsibility, not just warranty years”.
• Repair, replacement, payment, or denial is complete and documented for “Compare warranty responsibility, not just warranty years”.

If this still isn't resolved

1. Installer/vendor grievance State the unresolved issue explicitly: “Compare warranty responsibility, not just warranty years”.
2. DISCOM/portal grievance route State the unresolved issue explicitly: “Compare warranty responsibility, not just warranty years”.
3. Consumer forum or other official remedy where appropriate State the unresolved issue explicitly: “Compare warranty responsibility, not just warranty years”.

Parent-guide references

These references support the parent guide and escalation context. Verify provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.

• PM Surya Ghar official portal
• National Rooftop Solar Knowledge Centre
• MNRE — Grid Connected Solar Rooftop Programme

Need the complete context?

This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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