First isolate whether the fault is the site, vehicle, software or charger

Start here

A charger warranty claim becomes much easier when you can show the same fault across controlled tests. Do not repeatedly reset a unit that is hot, burnt, water-damaged, arcing or tripping protective devices. Isolate it safely and obtain qualified electrical inspection.

What applies to this exact problem

Check these first

• No power / breaker trips: Supply, circuit, earthing, protection.
• Powers on, vehicle will not charge: Connector, compatibility, vehicle/charger fault codes.
• Energy flows but app/payment fails: Network, backend, account/payment.

Fix it in this order

1. No power / breaker trips: Supply, circuit, earthing, protection.
2. Powers on, vehicle will not charge: Connector, compatibility, vehicle/charger fault codes.
3. Energy flows but app/payment fails: Network, backend, account/payment.
4. Fault repeats on known-good supply and vehicle: Charger hardware.
5. Build a claim packet before the first escalation Charger model and serial number. Purchase/installation invoice and warranty terms. Installer details and commissioning record. Photos of installation, protection devices and connector condition. Dated error codes, session IDs and videos. Tests performed and their results. Ask the manufacturer to state the diagnosis, whether the claim is accepted, and who bears removal, labour, transport and reinstallation costs. “Part covered under warranty” does not automatically answer labour or logistics. Keep site warranty and product warranty separate: If undersized wiring, earthing or a protective-device issue caused the fault, the charger manufacturer may not own the remedy. Conversely, an installer should not dismiss a verified internal hardware failure as “site power”. Get each party’s diagnosis in writing.
6. Escalate a specific consumer remedy: If a paid product/service provider fails to resolve a documented warranty issue, use the National Consumer Helpline where appropriate. For EV scheme issues, the PM E‑DRIVE portal is relevant only when the problem actually concerns the scheme—not an ordinary hardware warranty dispute.
7. Charger model and serial number.

Evidence to keep

• Purchase invoice and warranty — keep it with the evidence for “First isolate whether the fault is the site, vehicle, software or charger”.
• Job cards/diagnostic report — keep it with the evidence for “First isolate whether the fault is the site, vehicle, software or charger”.
• Charging/range/error evidence — keep it with the evidence for “First isolate whether the fault is the site, vehicle, software or charger”.
• Subsidy or portal application record where relevant — keep it with the evidence for “First isolate whether the fault is the site, vehicle, software or charger”.

Do not make it harder

• Opening or repairing high-voltage components yourself For “First isolate whether the fault is the site, vehicle, software or charger”, that can hide whether the underlying issue is actually resolved.
• Accepting a warranty denial without the clause/reason For “First isolate whether the fault is the site, vehicle, software or charger”, that can hide whether the underlying issue is actually resolved.
• Assuming brochure range is guaranteed in every condition For “First isolate whether the fault is the site, vehicle, software or charger”, that can hide whether the underlying issue is actually resolved.

How you know it is fixed

• The lender ledger is closed, required originals are reconciled, and any applicable security record is released for “First isolate whether the fault is the site, vehicle, software or charger”.
• A fresh credit/registry record no longer contradicts the closure evidence for “First isolate whether the fault is the site, vehicle, software or charger”.

If this still isn't resolved

1. Manufacturer/dealer grievance State the unresolved issue explicitly: “First isolate whether the fault is the site, vehicle, software or charger”.
2. Scheme/portal helpdesk when incentive-related State the unresolved issue explicitly: “First isolate whether the fault is the site, vehicle, software or charger”.
3. Consumer remedy for unresolved product/service disputes State the unresolved issue explicitly: “First isolate whether the fault is the site, vehicle, software or charger”.

Sources for this path

Use these references to confirm provider-, model-, policy-, or jurisdiction-specific details before an irreversible step.

• National Consumer Helpline
• PM E‑DRIVE portal

Need the complete context?

This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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