Five promises that are often bundled into one sales pitch

Five promises that are often bundled into one sales pitch. Check the cause, evidence to keep, recovery steps, and escalation.

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Duration alone is a poor comparison. A long performance warranty with a narrow remedy can be less useful than a shorter product warranty with clear labour and logistics coverage.

What applies to this exact problem

Document	Typical subject	What it does not automatically cover
Module product warranty	Manufacturing or material defect in a module	Low output caused by shade, dirt, design or other equipment
Module performance warranty	Maximum degradation or minimum output under stated test conditions	Your household bill, annual rupee savings or whole-system uptime
Inverter/optimizer warranty	Covered failure of that device	Modules, mounting, wiring workmanship or grid outages
Installer workmanship warranty	Installation defects such as specified wiring, mounting or sealing work	A manufacturer’s internal component defect
Insurance or service plan	Only the named accidental, weather, theft or maintenance events	Anything excluded, depreciated or outside the policy period

Duration alone is a poor comparison. A long performance warranty with a narrow remedy can be less useful than a shorter product warranty with clear labour and logistics coverage.

Check these first

State the exact expected result and the exact result you have now.
Find the official record that owns the result and compare it with your evidence.
Change one thing at a time, then verify the final state before moving on.

Fix it in this order

State the exact expected result and the exact result you have now.
Find the official record that owns the result and compare it with your evidence.
Separate hardware, installer, DISCOM/net-meter, portal, and subsidy status. They are different failure points.
Record system size, module/inverter details, commissioning date, generation data, application IDs, and promised scope.
Compare actual installation and generation with the signed quote, warranty, and portal/DISCOM records.
Ask the responsible party for the exact pending action and owner of that action in writing.
Do not close the job until safety checks, commissioning, monitoring, and applicable net-meter/subsidy records reconcile.

Build the proof pack

Signed quote and scope
Module/inverter serials and warranty
DISCOM/portal application IDs
Generation data, photos, and installer tickets

Avoid making the case harder

Paying the final amount before checking agreed milestones
Assuming low generation is automatically a bad panel
Treating installer completion as DISCOM/subsidy completion

How you know it is really fixed

The official record and your real-world result agree.
You have enough written evidence to prove the issue is finished if it returns later.

If it is still not fixed

Installer/vendor grievance
DISCOM/portal grievance route
Consumer forum or other official remedy where appropriate

Need the complete context?

This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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