← Full guide: Solar Installation Roof Leakage: Responsibility and Repair Evidence

Handle the leak without destroying the evidence

Handle the leak without destroying the evidence. Check the cause, evidence to keep, recovery steps, and escalation.

Start here

Protect people and electrical equipment from water. If water is near electrical components, use qualified help rather than touching wet equipment.

What applies to this exact problem

1. Make the interior safe

Protect people and electrical equipment from water. If water is near electrical components, use qualified help rather than touching wet equipment.

2. Photograph before repair

Record interior leak location, roof area, mounting points, sealant/flashing condition and recent weather from safe access.

3. Notify the installer in writing

State installation date, first leak date and affected area. Ask for inspection and a written cause/remedy report.

4. Get independent assessment if causation is disputed

A roofing professional and solar installer may need to inspect together. Avoid letting one party remove all evidence before the other sees it.

5. Repair the cause, then the damage

Confirm roof waterproofing, mounting integrity and cable penetrations are corrected before only repainting the interior.

Check these first

  • State the exact expected result and the exact result you have now.
  • Find the official record that owns the result and compare it with your evidence.
  • Change one thing at a time, then verify the final state before moving on.

Fix it in this order

  1. State the exact expected result and the exact result you have now.
  2. Find the official record that owns the result and compare it with your evidence.
  3. Separate hardware, installer, DISCOM/net-meter, portal, and subsidy status. They are different failure points.
  4. Record system size, module/inverter details, commissioning date, generation data, application IDs, and promised scope.
  5. Compare actual installation and generation with the signed quote, warranty, and portal/DISCOM records.
  6. Ask the responsible party for the exact pending action and owner of that action in writing.
  7. Do not close the job until safety checks, commissioning, monitoring, and applicable net-meter/subsidy records reconcile.

Build the proof pack

  • Signed quote and scope
  • Module/inverter serials and warranty
  • DISCOM/portal application IDs
  • Generation data, photos, and installer tickets

Avoid making the case harder

  • Paying the final amount before checking agreed milestones
  • Assuming low generation is automatically a bad panel
  • Treating installer completion as DISCOM/subsidy completion

How you know it is really fixed

  • The official record and your real-world result agree.
  • You have enough written evidence to prove the issue is finished if it returns later.

If it is still not fixed

  1. Installer/vendor grievance
  2. DISCOM/portal grievance route
  3. Consumer forum or other official remedy where appropriate

Official sources from the full guide

Need the complete context?

This page solves one branch. The parent guide covers the full decision, edge cases, alternatives, and related checks.

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