Ask for the pending-item list. Get the exact document, inspection, covenant or approval still open and the responsible contact.
Submit a dated reconciliation. Index every document and explain any stock, receivable, GST or turnover mismatch.
Confirm interim account treatment. Ask what drawings are permitted before renewal and avoid assuming an old limit continues automatically.
Prioritise critical cash. Protect payroll, taxes, essential suppliers and operations. Do not use short-term high-cost borrowing without modelling the exit.
Escalate service delay with evidence. If the lender is not progressing the file, use the internal grievance channel with the complete submission record and requested decision date.
Stop condition: if the lender has communicated that the facility will not be renewed, shift immediately from “follow-up” to a funded contingency plan. A complaint cannot substitute for working capital.